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Refund Policy

Last updated: May 6, 2026

Echo Ridge INC (“we”, “us”) wants every order on safeserversetup.com to end with a hardened server and a happy customer. This Refund Policy explains when a refund is available, how refunds are calculated once work has started, and how to request one. It applies to every order placed on the Site and is part of our Terms of Service.

1. Summary

2. Before work has started

If you have paid for a plan but we have not yet logged in to your server, you are entitled to a full refund of the amount paid, less any payment processor fee that is non-refundable to us. This is true whether or not you have already submitted server credentials, as long as we have not begun hardening work. To cancel, reply on the chat of your order page or email support@safeserversetup.com with your order number. We will cancel the order, refund the charge, and wipe any credentials you sent us.

3. Work partially completed

If you cancel after we have started but before delivery, we will:

  1. Stop further work immediately upon your request.
  2. Document in the order chat the specific changes we had already applied to your server.
  3. Issue a refund equal to the amount paid minus a reasonable fee for the work already performed, based on the proportion of deliverables completed.

We do our best to quote the remaining balance before any charges are finalised so you can confirm before we issue the refund.

4. Order delivered

Once the handover document, new credentials, and security audit report have been provided, the order is considered fulfilled and is not eligible for a refund based on change of mind.

However, if within seven (7) days of delivery you believe a deliverable was materially defective — for example, a promised configuration was not actually applied or produced a clearly broken result — contact us via the order chat. We will investigate, and at our discretion we will either:

Issues caused by actions taken on the server after delivery (for example, other software you installed, commands you ran, or other changes made by you or another party) are outside the scope of this remedy.

5. Non-refundable situations

The following are not eligible for a refund:

6. How to request a refund

  1. Open the chat on your order page at /orders/{your-order-number}, or email support@safeserversetup.com.
  2. Include your order number and a short description of why you are requesting a refund.
  3. We acknowledge every request within two (2) business days.

You do not need a specific reason to cancel before work has started. For partial-work and post-delivery cases, a short description helps us evaluate the request fairly.

7. How refunds are issued

Refunds are returned to the original payment method via Authorize.Net. Most refunds appear on your statement within three to ten (3–10) business days depending on your bank. We cannot redirect a refund to a different card or payment method.

8. Chargebacks

Please contact us before initiating a chargeback — almost every dispute is something we can resolve directly through the order chat. Unjustified chargebacks may result in the closure of your account and may be contested with documentation of the work performed.

9. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to orders placed after the effective date at the top of the page. Orders placed before a change continue to be governed by the version in effect at the time of purchase.

10. Contact